PRIVACY POLICY

Business Enterprise Centre NT ("we", "our", "us") is committed to protecting the privacy and confidentiality of the personal information we collect.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner here.

1. What Personal Information We Collect

We collect various types of personal information, including:

• Your name

• Contact details (such as address, phone number, and email)

• Business information (such as ABN, business name, structure, and location)

• Details of services or programs you participate in

• Information provided during mentoring sessions, workshops, or surveys

• Feedback and testimonials

• Any other information you provide to us directly

2. How We Collect Your Information

We collect your personal information when you register for our programs, workshops, or mentoring, complete our forms, surveys, or provide feedback, communicate with us in person, by phone, email, or through our website, and participate in government-funded programs we deliver on behalf of funding bodies.

3. Why We Collect and Use Your Information

We collect and use your personal information to:

• Deliver business consulting services, mentoring, and training

• Assess your eligibility for programs and funding

• Report program outcomes and performance to funding bodies (only the necessary information)

• Improve our services and understand client needs

• Send you updates about programs, events, and opportunities (you may opt out at any time)

• Meet our legal and contractual obligations

4. Disclosure of Your Information

We may disclose your personal information to government agencies or funding bodies that require reporting as part of program delivery, sponsors or partners where disclosure is necessary and subject to confidentiality agreements, our contracted service providers (e.g., IT support, survey platforms) only as needed for our operations, and other third parties where you have provided consent or where required by law.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information is stored securely, whether in electronic or physical form, and access is restricted to authorised personnel only.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the information and the purposes for which it was collected. When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it in a secure manner.

7. Consent

By completing and submitting our forms, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us using the details provided below. Please note that withdrawing your consent may affect our ability to provide you with certain services.

8. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please contact us using the details below.

9. Privacy Queries and Complaints

If you have a question or concern about how we handle your personal information, or if you wish to make a complaint, please contact:

Business Enterprise Centre NT

Email: [email protected]

Phone: (08) 8944 2950

Address: PO BOX 2414 Darwin NT 0801

We will respond to your query or complaint promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.